Help Center
311bet FAQ — Frequently Asked Questions
Find answers to all your questions about accounts, deposits and withdrawals, bonuses, games, and security in one place.
Welcome to 311bet. This page brings together the questions most frequently asked by players in Bangladesh. Whether you are opening a new account, depositing money via bKash or Nagad, understanding bonus terms, or learning about responsible gaming — clear and concise answers to every topic are provided below. If you cannot find the answer to your question, contact our 24/7 live chat support.
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Account and Registration
To open an account at 311bet, you need an active mobile number and a password. The registration process is fully online and takes just a few minutes. Register with accurate information — identity verification may be required later at the time of withdrawal.
No, only one 311bet account is allowed per person. Creating multiple accounts is considered a violation of platform rules and all accounts may be closed. Use a single account to keep your bonuses and earnings safe.
First, check that you have entered your mobile number and password correctly. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, clear your browser cache or contact us via 24/7 live chat — we are ready to resolve it quickly.
311bet is for players aged 21 and above only. Account creation or gaming by minors is strictly prohibited. We believe in responsible gaming and take age verification very seriously.
After logging in, you can change your password by going to your profile or account settings. To change your mobile number, contact our support team via live chat — identity verification may be required for security purposes.
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Deposits and Withdrawals
Deposits via bKash are almost instant — they are usually added to your 311bet balance within a few minutes. The minimum deposit amount is ৳100. There may be a slight delay during late-night or off-peak hours, but it generally takes no more than 5 minutes.
Yes, both deposits and withdrawals are fully supported via Nagad. 311bet is connected to four mobile wallets: Nagad, bKash, Rocket, and Upay. For withdrawals via Nagad, a minimum of ৳1,000 is required and the money generally arrives within 10 to 45 minutes.
Withdrawal requests at 311bet are generally processed within 10 to 45 minutes. During peak hours or for a first-time withdrawal, it may take slightly longer due to identity verification. Complete your account verification in advance for faster processing.
The minimum deposit amount at 311bet is ৳100 (for all methods) and the minimum withdrawal amount is ৳1,000. It is possible to start with a small amount to try out the platform, which is especially convenient for new players.
311bet does not charge any deposit or withdrawal fees itself. However, bKash, Nagad, Rocket, or Upay — each mobile wallet may apply its own transaction charges. For details about these charges, please visit the respective wallet's website.
Yes, both Rocket and Upay are fully supported at 311bet. These wallets can be used for both deposits and withdrawals. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 — the same limits apply for all wallets.
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Games and Rules
You can bet on BPL (Bangladesh Premier League) and various other cricket tournaments in the 311bet sports betting section. You can place bets on different markets before the match starts or while it is in progress (live betting) — such as match winner, top run scorer, or top wicket taker. The rules and odds for each bet are clearly displayed.
311bet offers slot games from leading providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are available in the slots section. New games are added regularly, so the lobby is updated frequently.
Yes, all live casino and slot games at 311bet are fully supported on mobile. There is no need to download a separate app — you can play directly from the browser on any smartphone or tablet. It works on both Android and iOS.
RTP (Return to Player) is the theoretical rate of how much of the total amount wagered in a game is returned as winnings over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered over the long term. This is an average statistic — the outcome of each round is completely random (determined by a Random Number Generator).
Yes, 311bet uses software only from certified game providers (such as Pragmatic Play, PG Soft, JILI, and Spribe) — whose games are tested and certified by independent third parties. The outcome of every spin or bet is determined by a verified random number generator.
Yes, live betting is supported for T20 and IPL tournaments. Odds are updated over-by-over while the match is in progress, so opportunities arise to place bets at favorable rates during exciting moments. Visit our cricket page to find out more about cricket betting.
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Bonuses and Promotions
New members receive a 100% bonus on their first deposit — up to a maximum of ৳15,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus and your total balance becomes ৳2,000. A 10x wagering requirement must be met to use the bonus.
A wagering requirement is the condition that sets how many times you must place bets before you can withdraw bonus funds. A 10x wagering requirement applies to the 311bet welcome bonus. This means that if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before you can make a withdrawal.
The 311bet VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You can gradually move up to higher levels through regular play and active participation. At the Diamond level, the weekly cashback reaches up to 1.2%.
At the Bronze level, up to 0.2% weekly cashback is available. Silver offers up to 0.5%, Gold up to 0.7%, Platinum up to 1.0%, and Diamond up to 1.2%. The benefits increase as you move up to higher levels.
If the wagering requirement is not fulfilled within the set time, the bonus is cancelled, but your own deposited principal remains intact. Please see the terms and conditions page for full details on bonus validity and rules.
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Security and Responsible Gaming
Yes, all transactions and personal information at 311bet are protected through SSL encryption technology. Your data is not shared with third parties. Please read our privacy policy to learn more about security.
Yes, a self-exclusion or break feature is available at 311bet. If you feel you need to take a break, contact our support team via live chat. This step is completely confidential and can be taken for a set period of time or permanently.
311bet believes in responsible gaming. You can contact the support team for assistance in setting daily, weekly, or monthly betting limits. Do not bet beyond your means and always enjoy gaming as entertainment — not as a source of income. Visit our responsible gaming page for more information.
The 311bet support team provides service in Bengali 24 hours a day, 7 days a week. Instant assistance is available via live chat. For email contact, you can write to [email protected].
If you suspect that unauthorized access has occurred on your account, change your password immediately and notify our 24/7 live chat support. Our security team will help secure the account quickly. Use a strong password for security and never share it with anyone.
Still have questions? We are ready to help
Our support team is always ready to provide service in Bengali 24/7. Talk to us directly on live chat or send your question by email.